faq-en

From Glucolife to the new Aktivo® app FAQs

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1. Till when can I use the Glucolife app?

You can continue to use the Glucolife app until September 30, 2021. After September 30, 2021, you may download the Aktivo® app to enjoy a brand-new health journey which includes all your favourite features from Glucolife, plus a new dashboard and much more! Details on how to download the Aktivo® app will be sent to you before September 30, 2021.

2. How do I start to use the Aktivo® app?

The Aktivo® app will be available for download on October 1, 2021. You will receive an email notification with direct download link to the Aktivo® app before September 30, 2021.

3. What is the difference between the Glucolife and the Aktivo® app?

The Aktivo® app will come with a new design for a more seamless and user-friendly experience. The Aktivo® app will have all the features currently available in Glucolife and more. Using the Aktivo® app you will be able to check your Aktivo Score®, log your Fibre Score, track your physiological markers and take part in challenges. There will also be some new features like the Aktivo Rise game, which is an exciting single-player contest that rewards you for leading a healthier lifestyle!

4. Will I be charged to use the Aktivo® app?

No, Aktivo® is a free app. There is no cost to check your Aktivo Score® and access the basic features of app such as Fibre Score, challenges, Aktivo Rise game and so on. However, to make the most of Aktivo®, you may explore a subscription and the extra features we offer.

5. What happens to my account information and data in the Glucolife app?

To ensure you enjoy a seamless transition, your account information and data on the Glucolife app will be transferred to the Aktivo® after you have signed up for Aktivo® app. Please rest assured that Sun Life Hong Kong will not have access to or retain any of your Glucolife data.

6. What is Aktivolabs doing to ensure that the data transfer is secure?

At Aktivolabs, we respect the privacy and confidentiality of our users’ data and operate in compliance with the applicable privacy laws. We are committed to protecting our users’ data and would like to reassure our users that your personal details remain safe and secure.